Terms, Conditions, Privacy

TERMS AND CONDITIONS OF USE

Below we have listed our full terms & conditions of use. The terms and conditions apply to the use of the www.assistica.com website. By placing an order with us, you are agreeing to accept these terms and conditions.

Please note, these terms and conditions can change at any time, and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access this website.

If you have any queries relating to our terms and conditions, please contact us before placing an order.

GENERAL INFORMATION
www.assistica.com is a division of Sell Well Ltd., Ropazu 21-1, Riga, 1039, Latvia. Company Registration Number: 40103540773. The following terms and conditions will apply between you and Sell Well Ltd when you buy an item from www.assistica.com. The terms do not affect your statutory rights.

Your contract for purchases made through www.assistica.com is with Sell Well Ltd and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.

You must be eighteen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.

You warrant that all details you provide to www.assistica.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered. You agree that e-mail can be used as a long-distance means of communication.

During the registration process, you must choose a password. You are responsible for all actions taken under those login details and must only purchase from www.assistica.com under your own details. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your login details, nor permit, either directly or indirectly, anyone to use your login details. If there are any changes to the details supplied by you it is your responsibility to inform Sell Well Ltd as soon as possible.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law.

Sell Well Ltd reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
  • You fail to make payment to us when due;
  • You breach any of our terms and conditions;
  • When requested by us to do so, you fail to provide within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity;
  • We suspect you have engaged, or are about to engage, or have way of being involved in fraudulent or illegal activity on www.assistica.com

YOUR RESPONSIBILITIES IF YOU BREAK THESE CONDITIONS
You agree that if you break these Conditions, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

ORDERING
When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability.

Availability information for products is listed on each individual product description. If www.assistica.com does not have enough stock to deliver the goods you have ordered, we will refund money to your PayPal account.

All prices listed on www.assistica.com are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices include VAT where applicable.

No contract for the sale of any product will exist between you and www.assistica.com until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you a confirmation of despatch email. This confirmation email will be sent to the email address given in your order form.

You must check all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

If your order has not been accepted, you will receive an email from us telling you the reasons why.

DELIVERY
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order.

If your delivery address is outside of the EU, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note: customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Please note international shipments may be subject to cross-border inspections by customs authorities.

PAYMENT
www.assistica.com accept payments trough PayPal.

CANCELLING AN ORDER / RETURNS PROCEDURE
If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Delete’ button next to the product you do not wish to purchase in your shopping basket.

If you wish to cancel your order please contact us as soon as possible. If your order has not been passed to our warehouse for dispatch, we should be able to cancel your order in its entirety. However, if your order has already been posted out, then you will need to wait until it is delivered and then follow our returns policy.

Once we've heard from you that you wish to cancel an order (notification should be in a durable format; letter, email), any sum debited to us from your PayPal account will be refunded within 30 days of your notification, provided the goods you return are in the same condition that they were when delivered to you.

If you are exercising your right to cancel under the Distance Selling Regulations you must return the goods to us at your expense. When you return the goods you must take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit.

You will be liable to any charges incurred when returning the goods to www.assistica.com, unless the return is as a result of an error on our side. In the case of incorrect, faulty or damaged goods, please contact us before returning items.

CONTRACT CANCELLATION
Under the Consumer Contracts Regulations you have a right to cancel your order within 14 days of receipt and receive a refund of all charges. Once you have informed us of your intention to cancel (notification should be in a durable format; letter or email), you will need to return the item(s) by post at your own cost.

Any sum debited to us from your PayPal account will be refunded within 14 days of receipt, provided the goods you return are in the same condition that they were when delivered to you (tags & labels attached).

If you are exercising your right to cancel under the Consumer Contracts Regulations you must return the goods to us at your expense. When you return the goods you must take reasonable care to ensure that we receive the goods and that the goods are not damaged in transit.

If you wish to cancel your order after 14 days, please follow the procedure set out in our returns policy.

RETURNS PROCEDURE
You may return most items sold by www.assistica.com within 30 days from the date of despatch for a refund or exchange. This does not apply to sale items. For more information, please refer to our returns policy.

EXCHANGE PROCEDURE
You may exchange most items sold by www.assistica.com within 30 days from the date of despatch. This does not apply to sale items. For more information, please refer to our returns policy

www.assistica.com will be happy to exchange for the same item most products that are damaged, faulty or incorrectly shipped through any circumstance that is in our error within 60 days from the date of despatch. For more information, please refer to our returns policy.

For products that develop a fault after 3 months please contact us.

LIABILITY
We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on www.assistica.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different factors such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

The products sold on www.assistica.com are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from www.assistica.com.

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events including extreme weather.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:
  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • Any loss of goodwill or reputation; or
  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
  • Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

COPYRIGHT
All rights, including copyright, in the content of the www.assistica.com web pages are owned or controlled by Sell Well Ltd. In accessing www.assistica.com web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of the www.assistica.com web pages for any other purpose whatsoever without the prior written permission of Sell Well Ltd.

THIRD PARTY INFORMATION
We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Sell Well Ltd. products are those stated on the Sell Well Ltd. material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party.

ENTIRE AGREEMENT
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Sell Well and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation except where that representation has been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

LAW
The Conditions shall be governed by and construed in accordance with the laws of Latvia and you irrevocably submit to the exclusive jurisdiction of the courts of Latvia.

 

PRIVACY POLICY

Last modified: 06 December 2018

EU GENERAL DATA PROTECTION REGULATION (DIRECTIVE 95/46/EC)
We processes your personal data in accordance with the EU General Data Protection Regulation (GDPR).

The EU GDPR was designed to harmonize data privacy laws across Europe, to protect and empower all EU citizens’ data privacy, and to reshape the way organizations across the world approach data privacy.

Sell Well Ltd. is committed to complying with all GDPR mandates. We makes use of third party services in infrastructure and marketing analytics. It is our obligation to ensure that the processing of data on our behalf is also GDPR compliant.

Any questions regarding compliance may be directed to info@sellwell.com. This is your direct contact for help as an EU citizen in exercising your rights as a “Data Subject” under GDPR including, but not limited to the right to erase your personal data, and to access / export your data.

DATA COLLECTION
When registering on our site you will be asked to enter:
  • Name;
  • Mailing address;
  • Telephone number;
  • Email address;
  • Password.

We collect information from you when you register on our site, fill out a form or enter information on our site.

We may use the information we collect from you in the following ways:
  • To send you the product that you have bought;
  • To send email to you, after you have purchased a product. 


DATA PROTECTION
Any personal information you provide to us is maintained on secure servers. We collect information when you register online or update your account, log-in, place an order, communicate online with our customer service representatives, opt-in to receive our emails, shop online, participate in a promotion, or join our social networking sites.

COOKIES
We may utilize cookies on this website. Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders, etc.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. www.assistica.com website may use cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.

We also may use cookies to track visitors' interest in our products. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. Browsing behaviour may be used to create relevant banner advertising with product recommendations. These banners are then served across other websites that you may visit, typically news sites, video sites and blogs. This process is called behavioural advertising and although the adverts are individually tailored to each visitor, all cookie data is anonymised and stored temporarily. Additionally, all banners of this type feature an "i" icon that provides more information from each advertising network and instructions on how to opt out. We also may use the browsing behavior data to create personal product recommendations on our website or in our marketing emails.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

THIRD-PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

CONTACTING US
If you have any questions about this Privacy Policy, you can contact us by email: info@sellwell.com